MAINTENANCE AND REPAIRS
Welcome to AIRFLOW® PROPHYLAXIS MASTER device care.
This page provides all the information you need to keep your AIRFLOW® PROPHYLAXIS MASTER in top condition, including details on maintenance, repairs, and warranty services. Learn how to maximize your device’s performance and discover the available support options.
How to Maintain Optimal Performance
Your AIRFLOW® PROPHYLAXIS MASTER is engineered for precision and durability. By following our care guidelines, you can ensure that your device continues to deliver exceptional results for years to come.
Key Tips for Optimal Functionality:
- Schedule Regular Maintenance: Service your device every 12 months or after 2,000 operating hours – whichever comes first.
- Monitor Device Indicators: If the solid orange LED 1 appears, it’s time for maintenance.
- Resolve Issues Early: Take advantage of our diagnostic repair services to address any persistent problems promptly.
To arrange your annual maintenance, reach out to our After Sales Service team via the Contact Us page.
Our Simplified Maintenance Solutions
We’ve made maintaining your device straightforward, so you can stay focused on patient care.
Our Maintenance Services Include:
- Comprehensive Maintenance Contracts: Enjoy predictable maintenance costs. (Options may vary by country.)
- Loaner Devices: Keep your practice running smoothly with a replacement device while yours is being serviced.
- Hassle-Free Collection: We’ll pick up your device directly from your practice.
- Transparent Repair Process: Receive clear quotes for any additional work needed beyond routine maintenance.
Some Important Information
To maintain the highest safety and performance standards, ensure that all maintenance and repairs are carried out by authorized EMS repair centers. Regular preventive maintenance is essential for maintaining your warranty and device reliability.
Maintenance Recommendations:
- Schedule preventive maintenance annually or after 2,000 operating hours, whichever comes first.
- For optimal protection during transportation, always use the original packaging when shipping your device for service.
- Include all components: the pedal, powder chamber, bottle, cords, and handpieces.
If you encounter issues not covered in the troubleshooting section, visit the Contact Us page or reach out to your GBT expert for personalized support.
Note: Failure to send your device for annual maintenance within the specified time frame will void the warranty if the defect could have been prevented.
HOW TO GET MAINTENANCE OR
START A WARRANTY CLAIM
STEP 1
Access the support page: Click on the provided link to visit support page.
Troubleshoot: Follow the step-by-step instructions in the FAQ section to resolve your issue.
If the issue persists, proceed to Step 2.
STEP 2
Locate your region's contact information: On the EMS Dental support page, find the contact information for your specific location.
Reach out to the support team via phone or email.
Please be prepared to provide:
- The device's serial number
- A clear description of the issue you're facing
- A copy of the device's invoice
Your local EMS Dental support team will adivse next steps.
