To ensure safety and optimal performance for both the patient and the user, EMS highly recommends scheduling annual maintenance for your device. This preventive maintenance should be conducted yearly or after 2,000 hours of usage (indicated by a solid orange LED 1 on your device, signaling the need to contact your EMS service provider), whichever occurs first.
Additionally, in case of persistent malfunctions identified by the user or reported by the device diagnostic, qualified service repair may be necessary to address the issue effectively.
To arrange your device's annual maintenance, please get in touch with our After Sales Service team. Go to contact us in the support page.
To simplify the annual maintenance process, we offer the following services (can vary per country):
- Maintenance contract
- The maintenance contract is a good way to keep your costs under control. Contact your local EMS aftersales service team for details.
- Loaner device
- Latest generation device delivered to your practice so you can keep working while we service your device.
- Collection at your premises
- Hassle free collection, we take care of it.
- Repairs
- Any additional repair on top of the maintenance will be quoted and communicated to you or you can pre-approve a predefined amount to speed up the process.
IMPORTANT
> The device must be maintained and/or repaired by authorised EMS repair centres only.
> A yearly/2000 hours usage preventive maintenance is required as a means of safety and performance guarantee for both patient and user.
> When returning the device for service, it is recommended to ship the device in its original packaging for optimal protection against damage during transportation. Include the pedal, powder chamber, bottle and cords when sending the device.
> Should any other problems persist that are not listed in the troubleshooting, go to contact and select your location or contact your GBT expert for assistance.
> Repair and maintenance services can vary in each country, please contract us for details.